As our COO, Lynn spearheads delivery of consulting engagements, leads our operations team, and provides oversight into McorpCX’s solutions’ offerings. Bringing her strategic planning, assessment, and execution expertise to bear on transformation projects, her diverse experience helps to guide each client engagement, including the development and application of analytical tools and the design and implementation of new program designs and processes.
As a founding partner of C-Change Inc., a boutique management consulting firm focused on the Fortune 500 market, her responsibilities included all dimensions of building a national consulting practice, such as developing and scaling internal company infrastructure, human resource management, sales and marketing development, financial management, and field consulting assignments for companies such as Prudential and CoreLogic.
Her career began as a consultant to small to mid-sized businesses across all industries, in the areas of strategy, management, finance, marketing, and operations. In addition to a consulting role, Lynn was integral in mentoring and developing business consultants and creating new products and methodologies.
Lynn has a BA in economics from Whitman College and is certified as a Project Management Professional (PMP) by the Project Management Institute. She’s a wife, mom, hiker, skier, scrapbooker, volunteer, and national parks traveler.