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Unlock Experience-Led Growth with XOS Pulse

Get Your FREE XOS Pulse Assessment and Roadmap

Take XOS Pulse Assessment Now

Unlock your customer experience potential with the XOS Pulse™

This scalable platform helps you assess and improve your CX capabilities, providing data-driven insights and a roadmap to drive growth. Take the free assessment to see where you stand today.

GET YOUR XOS Pulse

Get Your XOS Assessment in a few simple steps…

1. Take the Assessment

Take 10 minutes to assess your organization's performance against the 8 keys that underpin the XOS (Experience Operating System). Invite others to take it as well, if you'd like a broader perspective!

2. Get Your Score, and Recommendations

Based on your answers, you will receive a chart showing how your organization scores on each of the 8 XOS keys. If more than one person takes the survey, you'll see your scores as well as an aggregate view of performance.

3. Get Your Roadmap

Your roadmap features best practice improvements with step-by-step actions you can take to advance your organization’s experience maturity and customer-centricity. Prioritize, update, and edit in real time.

1. Take the Assessment Based on Your Role and Customer Type

Are you a CX leader, manager, or senior executive? Are your customers clients, partners, or members? XOS Pulse speaks your language.

GET YOUR XOS Pulse
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2. Provide Your View of Your Organization's Performance

Share your view and invite colleagues to share theirs. XOS Pulse quantifies qualitative feedback for a clear picture of organizational performance.

Get Your XOS Pulse
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3. See Your Score For Each of the 8 Keys of the XOS

You'll see how you score across the 8 keys of the XOS that are based on best practice models and drive experience-led growth.

Get Your XOS Pulse
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4. See Gaps Between Your and Others' Understanding

Our 15 years of experience have proven that seeing where differences exist is key to identifying and closing critical gaps.

Get Your XOS Pulse
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5. Map Your Path to Improved Experience Management

Use your results to build a clear, actionable roadmap, guiding your organization toward your experience management goals.

Get Your XOS Pulse
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What can XOS Pulse do for you?

XOS Pulse is a technology-enabled CX maturity assessment and planning tool aligned with the industry-leading  Experience Operating System (XOS). Whether you're a practitioner or executive leader, XOS Pulse can help you achieve your organization's experience management aspirations.

  • Comprehensive Assessment: Evaluate your CX capabilities using a proven, structured framework, allowing you to identify areas for improvement and track progress over time.

  • Actionable Insights: Receive personalized recommendations based on a thorough analysis of your organization's strengths and opportunities.

  • Cost-Effective: Start with a free assessment for up to 5 people, and scale up for more detailed insights and expert guidance as needed..

  • Ongoing Improvement: Stay updated with evolving best practices and AI-driven recommendations to continuously refine your CX strategy..

  • Industry Benchmarking: Coming soon! Compare your experience management maturity against industry peers to identify opportunities and stay competitive.

Why take the XOS Pulse Assessment?

You will get a comprehensive report showing your organization's status in each XOS key, and a personalized roadmap to enhance your organization’s Experience Operating System.

Whether you are an individual practitioner, a senior executive, just getting started, or a CX veteran, XOS Pulse can help your organization lead on customer experience. 

Take the FREE Assessment Now >

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XOS Pulse Plans

Get Started Now!

Starter

See your team's potential with XOS Pulse

  • 1 XOS Pulse Check Assessment
  • Invite up to 5 team members
  • XOS Maturity Score
Start Now

Professional

Pulse Check and Roadmap for your team

  • All features of Starter, plus...
  • Invite up to 20 team members
  • 4 XOS Pulse Checks per year
  • XOS Pulse Results Interactive Dashboard
Start Now

Premium

4 Pulse Checks, trends, and Sub-Group
Diagnostics for your company

  • All features of Starter, plus...
  • Invite up to 20 team members
  • 4 XOS Pulse Checks per year
  • XOS Pulse Results Interactive Dashboard
Start Now

Enterprise

Unlimited Pulse Checks and team member invites + XOS Launch Program

  • All features of Premium, plus...
  • Invite/Import unlimited members
  • Unlimited XOS Pulse Checks
  • Unlimited XOS Pulse Groups
  • XOS Launch Program
Learn More

Ongoing CX Optimization

With XOS Pulse, you can continuously measure and improve your customer experience capabilities, aligned with your evolving goals. By maintaining a record of your assessments and aspirations, you can track progress, refine strategies, and make decisions.

Regular health checks, available at your preferred frequency, help you stay on track and measure performance improvements over time, driving sustained CX excellence.

Who is XOS Pulse for?

CX Leaders and their teams Assess current CX management capabilities, identify gaps and opportunities, and benchmark against best practices. Prioritize CX initiatives and align goals with your organization's vision and values.
Executive Leaders (CxOs) Get a strategic view of your customer experience capabilities and alignment with industry best practices. Identify key drivers of excellence and see how they align with your business goals.
HR Executives Use XOS Pulse to foster a customer-centric culture and communicate your CX vision. Engage and empower employees to take ownership of CX outcomes, collaborate, and share best practices.

Book

Read the Book Experience Rules!

A Future-Proof Framework for Experience-Led Growth: The Experience Operating System (XOS)

Written by Michael Hinshaw and Diane Magers, this book shares practical, tangible insights to help business leaders embed the discipline of experience management in any company to predictably meet business goals.

Learn More

More Resources