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All Resources

  • Webinar

Join us on February 20 2025, 10 PT / 1 ET to discuss how Technology and data are no longer just enablers—they’re the foundation for seamless,...

  • Article

Creating effortless experiences by optimizing internal and customer-facing processes

  • Webinar

Discover how customer-focused process improvements can simplify operations, reduce inefficiencies, and elevate both customer and employee experiences.

  • Article

Discover how understanding customer feelings and their impact on your brand can generate insights, drive growth, and transform customer relationships.

  • Podcasts

In this Guiding Voice Podcast Michael discussions the XOS and its eight keys that help drive CX Success

  • Podcasts

Exploring customer experience management with Michael Hinshaw's holistic Experience Operating System.

  • Webinar

Unlock the Power of CX Data to Drive Real Business Results

  • Webinar

Gain key insights to maximize the effect of AI in customer experience.

  • Webinar

Learn the Impact (and Measurable Value) of Human-Centric Design and Innovation

  • Article

Why intentionally designing customer experiences is key to differentiating yourself from competitors and thriving in a customer-driven world.

  • Podcasts

In this Customer Service Academy podcast learn how to build a customer-centric culture that drives lasting business success.

  • Webinar

Transform Customer Experience into a Profit-Driving Strategy—and Effectively Communicate Its Value Across Your Organization.