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Navigating the shift from the world of surveys to the world that’s coming.

Incorporating the Voice of the Customer into planning is critical for businesses as they navigate priorities for 2024 and beyond.

Future-ready your journey mapping, management, and orchestration

Learn all about talking Journey Mapping in our video, covering some common topics like: Journey Mapping Client Challenges, Journey Orchestration,...

Get ready to explore the fascinating world of Voice of Customer (VoC) and discover why it's a game-changer for businesses worldwide.

Prep for 2024 with a clear CX strategy. Identify key customer experiences, streamline planning, and check out our practical guidance for success!

Consistent CX training and development across your organization can rapidly increase customer relations and retention.

Designing Your World Around Your Customers’ Experiences Learning how to be more customer-centric sure sounds good. But if you’re...

Customer Experience (CX) is no longer a nice-to-have, but a competitive imperative. Customers are getting smarter by the millisecond, and the...

In a customer-centric organization, everyone has an “experience influencing” role. Customer centricity is a way of doing business...

There are myriad reasons why companies treat customers poorly. One of the most common, costly – and most easily resolvable – is a...

Why We’re Driven to Create Happy Customers Meet McorpCX’s Founder and President and hear why he formed McorpCX and his passion for helping our...