McorpCX was founded in 2002 on a simple premise: find opportunities to eliminate friction, meet unmet needs, and drive greater value by helping companies better understand their customers, their relationship lifecycles, and their experiences.
Read Our Story
We’re a partner-led firm of experienced executives, consultants, strategists, digital transformation leaders, and analysts. A team of creative, hands-on problem solvers, chances are we’ve encountered and solved issues similar to those you’re facing.
Meet Our Leaders
If you’re looking for ideas to bring greater value to your employees, customers, and communities, join those who leverage our industry-leading insights on employee and customer experience, digital transformation, and innovation to help their businesses prosper and grow.
Find Insights
Technology and digital ways of working are increasingly core to the delivery and management of customer and employee experiences. This is where our industry-leading technology and services partners come in: getting you started faster, and accelerating your time to value.
Meet Our Partners
At the heart of every great client engagement are great, talented people who want to make an impact and enjoy helping other people. If you’re an experienced, growth-oriented and empathetic human with a customer-first mindset, we’d like to meet you.
Join Our Team
Discover publications we’ve been featured in, read our recent press releases, and listen to some of the podcasts we’ve been guests on.
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McorpCX is independently recognized as a top customer experience services and solutions company, enabling and guiding leading organizations since 2002.
Touchpoint Mapping®, Touchpoint Metrics® and Loyalty Mapping® are registered trademarks of McorpCX, LLC
