From Insights to Impact: Linking Customer Experience Metrics to Business Success
Wednesday 20 November 2024, 10am PT, 1pm ET. Unlock the Power of CX Data to ...
Register NowFor 20 years, we've partnered with Fortune 500 and Mid-Market leaders across Finance, Healthcare and Life Sciences, Services, and Technology. Leveraging this deep industry expertise, we develop and implement customer experience (CX) strategies that unlock growth and innovation, helping our clients achieve lasting value.
Our deep expertise in Healthcare and Life Sciences transforms HCP, patient, and provider journeys into compassionate, effective, and efficient experiences. We craft strategies that drive positive health and business outcomes, advancing care quality and operational excellence.
Across industries, we remain focused on leveraging deep analytical insights and innovative strategies to transform customer, employee, and partner experiences. We drive growth, enhance operational efficiency, and foster strong relationships, ensuring every company we work with enjoys measurable value and results.
Focus on improving customer experience drives process efficiencies, greater customer repurchase and retention, and employee loyalty for this $30 billion commercial lender.
Read MoreSupercharging a VoC Program with AI helps it handle higher volumes and perform quicker analysis without increasing team size.
Read NowHow a better customer experience streamlined processes, reduced costs, and drove customer and partner engagement across channels and journeys for a global software leader.
Read More$170B technology company’s customer-experience initiative significantly bumps satisfaction scores and the bottom line.
Read MoreThis Fortune 500 retailer needed a customer experience vision to bring the brand to life in tangible, relevant ways across the organization.
Read MoreA $5B insurance company’s CX training delivers a competitive edge through greater customer empathy.
Read More$8 billion online advertising platform leverages a VoC system to boost business-customer loyalty, engagement and revenue.
Read More“Touchpoint Mapping aligned our management team’s perceptions and priorities by clearly showing what our customers think and need.
Read MoreCustomer journey mapping provides a view into the customer mindset, helping to re-shape key aspects of the business customer experience
Read MoreMcorpCX provided the process, insights and the strategic perspective needed to implement a business-focused brand that brought people and divisions together.
Read More“This engagement gave me actionable customer insights, which help us guide our partners, marketing, and branding. It even helps us build a better product.”
Read MoreClarifying a brand increases awareness, loyalty, and donations to this nine-million-member non-profit without reducing giving to other programs.
Read More“Touchpoint Mapping® gave us data... that proved our perceptions were completely wrong. That was really helpful and eye-opening.”
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