Exploring the Art of the Possible with AI and NLP
Supercharging a VoC Program with AI helps it handle higher volumes and perform quicker analysis...
Read the client storyBuilding Cross-Org, Customer-Centric, Digital-First Processes
Pilot program reduces time-to-market and enhances customer experience company-wide...
Read the client storyActionable CX Vision Brings Brand Strategy to Life
Employees play a vital role in manifesting this brand, as their everyday actions deliver bottom-line success...
Read the client storyImproving Market Position Through CX Strategy Shift
Training employees to better deliver against customer expectations improves net promoter scores...
Read the client storyCustomer Listening Reveals Needs and Opportunities
VoC paves the way to strategic decision-making and a clearer idea of where to focus resources...
Read the client storyScaling Personalized Service Across Channels
Viewing CX from the outside-in helps deliver a scalable, cross-channel experience...
Read the client storyBetter Customer Experience and a Lower Cost to Serve
How this Fortune 100 Telecom leveraged outside-in VoC...
Read the client storyCustomer Centricity Drives Strategy
Eliminating silos increases engagement, drives cross-sell and revenue, and boosts loyalty...
Read the client storyDesigning a Better B2B Experience
How a better customer experience streamlined processes, reduced costs, and drove greater customer and partner engagement for a global software leader...
Read the client storyStripping Complexity from CX
Aligning a cross-channel delivery turns vendor disconnects into relationship-building opportunities...
Read the client storyJourney Mapping Closes CX Gaps
Focus on a better experience drives business process efficiencies, repurchase and retention, and boosts loyalty...
Read the client storyAligning Brand and Experience Drive Value
A CX-driven brand strategy boosts awareness and loyalty for this leading non-profit...
Read the client storyMeasuring CX Reveals Insights
A bank’s customer experience and Touchpoint Mapping clarify wants, needs and opportunities...
Read the client story