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McorpCX Case Studies

Driving customer-centric business impact since 2002.

Exploring the Art of the Possible with AI and NLP

Supercharging a VoC Program with AI helps it handle higher volumes and perform quicker analysis...

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Building Cross-Org, Customer-Centric, Digital-First Processes

Pilot program reduces time-to-market and enhances customer experience company-wide...

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Actionable CX Vision Brings Brand Strategy to Life

Employees play a vital role in manifesting this brand, as their everyday actions deliver bottom-line success...

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Improving Market Position Through CX Strategy Shift

Training employees to better deliver against customer expectations improves net promoter scores...

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Customer Listening Reveals Needs and Opportunities

VoC paves the way to strategic decision-making and a clearer idea of where to focus resources...

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Scaling Personalized Service Across Channels

Viewing CX from the outside-in helps deliver a scalable, cross-channel experience...

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Better Customer Experience and a Lower Cost to Serve

How this Fortune 100 Telecom leveraged outside-in VoC...

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Customer Centricity Drives Strategy

Eliminating silos increases engagement, drives cross-sell and revenue, and boosts loyalty...

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Designing a Better B2B Experience

How a better customer experience streamlined processes, reduced costs, and drove greater customer and partner engagement for a global software leader...

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Stripping Complexity from CX

Aligning a cross-channel delivery turns vendor disconnects into relationship-building opportunities...

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Journey Mapping Closes CX Gaps

Focus on a better experience drives business process efficiencies, repurchase and retention, and boosts loyalty...

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Aligning Brand and Experience Drive Value

A CX-driven brand strategy boosts awareness and loyalty for this leading non-profit...

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Measuring CX Reveals Insights

A bank’s customer experience and Touchpoint Mapping clarify wants, needs and opportunities...

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