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Pioneering the Customer Experience Industry

McorpCX is the leading independent customer experience consultancy, helping organizations unlock value and inspire loyalty in competitive markets.

An Independently Recognized CX Leader

Recognized as a customer, employee, and digital experience strategy and operations leader, we unlock growth by helping organizations better serve, sell to, and engage with their audiences.


Our Approach

McorpCX has a flexible approach to working together driven by your needs, most often in one or more of 3 ways: Delivering for you (on programs and initiatives), delivering alongside you (with expert staff), or supporting you (coaching and advisory).

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Our People

We’re a partner-led firm of experienced executives, consultants, strategists, digital transformation leaders, and analysts. A team of creative, hands-on problem solvers, chances are we’ve encountered and solved issues similar to those you’re facing.

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Our Partners

Technology and digital ways of working are increasingly core to the delivery and management of customer and employee experiences. This is where our industry-leading technology and services partners come in: getting you started faster, and accelerating your time to value.

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Join our Team

At the heart of every great client engagement are great, talented people who want to make an impact and enjoy helping other people. If you’re an experienced, growth-oriented and empathetic human with a customer-first mindset, we’d like to meet you.

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Our Story

McorpCX was founded in 2002 on a simple premise: Eliminate friction, meet unmet needs, and drive greater value by helping companies better serve their customers across experiences, journeys, and channels. Our inspiration? The wheat fields of Canada.

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Our News

Discover some of the publications we’ve been featured in, and read our recent press releases.

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