- Who We Serve
- About McorpCX
Prior to consulting with McorpCX, Suzi held leadership positions in contact centers, IT, and operations functions for financial service, insurance, and technology companies. In those roles she helped lead six different customer experience transformational efforts which increased NPS, reduced service costs, and improved operational metrics. Her previous employers and clients include AT&T, American Express, Asurion, Avaya, Bridgestone, HireRight, Sprint/TMobile, Vanderbilt Medical Center, and Verizon.
Suzi is a Certified Customer Experience Professional (CCXP) as well as a Prosci® certified Change Management Professional. She has a B.S. in Computer Information Systems and Mathematics from Regis University in Denver. When not working, Suzi spends her time traveling, cooking, gardening, researching her family history, and mentoring current and future leaders.