Where you’re going
Ensure your organization is pointed in the same direction, so everyone can execute on the same vision.
How you manage internally
Instill focus and accountability to keep everyone aligned, understand roles and responsibilities, and do the right things in the right ways.
How you continually learn and improve
A framework for driving a cycle of continuous learning and improvement across the XOS, and your entire organization.
What enables delivery
Optimize and operationalize experiences across channels and journeys, making them “real” for your customers and employees.
How you work
Bring the XOS to life in ways that change your ways of thinking and working to better organize around and focus on your customers.