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New Research from CXPA and McorpCX Links CX Education and Upskilling to Greater CX Maturity.

SAN FRANCISCO, May 21, 2024 / PRNewswire-PR Web/ — The Customer Experience Professionals Association...

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Image of Experience Rules Title Cover

New Book Unveils the Operating System for Experience Management Success

Authors Michael Hinshaw and Diane Magers Announce the Publication of “Experience Rules! The Experien...

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McorpCX Acquires myCXvision to Accelerate Customer-Centric Planning

McorpCX Acquires myCXvision to Accelerate Customer-Centric Planning and Activation for Customer Experience Leaders

McorpCX’s acquisition of myCXvision to help make experience capabilities assessments and CX action p...

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Customers are taking to social media to share feedback. Are businesses listening?

With customers responding to surveys less and less, companies are looking to AI to analyze nontradit...

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McorpCX and CXPA Support Customer Experience Professionals

McorpCX and the CXPA Expand Their Relationship Supporting Customer Experience Professionals

McorpCX becomes a Silver Sponsor of the Customer Experience Professionals Association, supporting th...

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Using Buyer Personas to Support Customer Journey Mapping

How to Use Buyer Personas to Support Customer Journey Mapping

Buyer personas are a well-worn technique adopted by marketers to get under the skin of customers. Bu...

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