Experience Education and Training for Your Entire Organization
Hands-on, case-driven, and outcome-oriented eLearning, training and education programs that drive measurably greater customer centricity.
Expert-led CX learning programs for all your knowledge and skills needs
Build CX muscle with tested and proven training and coursework
One of the many things that make our customer experience training and education programs so right for you is that each is, in fact, designed for you—based on an understanding of your business and brand strategies, your customers, and your customer experience objectives. Your outcome-oriented training will be adapted directly from our proven methodologies that have been relentlessly tested, and honed in the real world.
Core training modules to create or expand competencies
McorpCX’s coaching and training programs are designed for organizations who want to create or expand internal customer experience competencies like touchpoint mapping and CX design. Your instructors and facilitators are senior McorpCX consultants and executives who have successfully led enterprise customer experience (CX) transformation efforts across the globe.
Practical, engaging and outcome oriented, our hands-on CX trainings are designed to give your people the exposure, tools and techniques they need to align mechanics and theories to make a difference right out of the gate.
McorpCX offers coaching and training. Here are a few of our most popular programs
Customer Journey Mapping Workshops
Master the mechanics of journey mapping, to identify issues and opportunities, underlying systems and supports.
Experience Blueprinting Workshops
Learn to operationalize your journey maps with an inside-out view of the systems that deliver your customer experiences.
Explore the importance of digital innovation and omni-channel experiences, and how that might manifest in your organization to bring your customers and employees closer.
CX Training for Executives (by Executives
Get to the strategic heart of CX best practices for leadership teams, on leading CX teams with vision and purpose.
[They] helped us codify the wants, needs and issues of over a million customers through a series of easy-to-digest, hands-on exercises. Through these persona and their journeys, I know these customers better—and now everyone else can, too.
Senior VP Sales and Marketing
$700M Software Company
The user-centered and co-creative process ... helped us gain alignment between our Store Operations, Retail Operations, and IT organizations.
VP Guest Experience Management
Our McorpCX-trained VoC feedback team enabled us to systematically address apparently small changes that transformed our customers’ experiences.