Customer Experience Management
Katerina Gryparis
As VP of Client & Growth, Strategic Accounts, Katerina brings her breadth of experience to help clients build and embed core CX capabilities across their organizations, translating CX strategy into measurable customer and business outcomes.
Katerina brings more than 25 years of leadership experience across healthcare, pharmaceutical, insurance, and financial services. Prior to joining McorpCX, she served as an Executive Partner at Forrester Research, advising CX leaders across Fortune 500 and large enterprise organizations. Combining Forrester’s research with her own experience as a CX practitioner and leader, Katerina helped executives shape CX strategies, operating models, and transformation efforts to create meaningful impact for customers and the business.
Before Forrester, Katerina established and led enterprise customer experience functions at Exact Sciences and TruStage, building the capabilities and governance needed to embed customer-centricity across the organization and support broader business transformation.
Earlier in her career, Katerina held leadership roles spanning operations, continuous improvement, and healthcare technology implementation.