Leadership Team

As early leaders in the discipline of customer experience management, we’ve been driving the planning, design, and delivery of innovative, differentiated customer experiences since our founding in 2002.

In the years to come, our team will continue to focus on expanding our industry thought leadership, while leveraging strategy, creativity, and technology to create experiences that customers love. And while we’re at it, building a leading global customer experience improvement company that delivers significant, measurable business results for the companies we serve.

Michael Hinshaw

Michael Hinshaw

President
Our leader Michael integrates creativity and business strategy to radically improve how companies think about, connect with, and serve their customers.
Lynn Davison

Lynn Davison

Chief Operating Officer
An operational wizard, Lynn oversees our services and technology teams, and spearheads development and delivery of solutions that optimize CX for our clients.
Stephen Shay

Stephen Shay

Vice President
Steve leads our sales and solutions delivery teams, bringing his strategic thought leadership and business innovation to our clients.