Attract, Engage, and Retain High-Performing Employees
Companies with highly engaged employees massively outperform the competition, and provide a much better customer experience than those with less engaged employees.
McorpCX has completed over 50 employee experience improvement initiatives, driving transformation with future of work innovation, hybrid workforce experience design, and deep employee insights. We're here to help, from persona development to employee experience strategy development, alignment, and implementation.
Our Employee Experience Transformation Services include:
Employee Journey Mapping and Insights
Identify and optimize the moments that matter across the entire employee lifecycle, from onboarding to career development.
Culture Assessment and Alignment
Benchmark your most important culture and customer-centricity drivers with a focus on internal and external enablers, set targets, and take action.
Empower New Ways of Thinking and Working
Offer learning pathways and education opportunities that build competencies and skills and empower customer-centric ways of working.
Boost Employee Engagement
Design and deploy relevant, personalized interactions across each stage of the employee journey.
59 %
Less employee turnover
233 %
Higher customer loyalty
23 %
Greater profitability
What return can you expect from Employee Experience Transformation?
Employee experience transformation can yield higher engagement, improved performance, boosted customer satisfaction, and cost savings.
This show up in many ways, including greater productivity, reductions in negative attrition (keeping more of employees you want to keep!), innovation, and and financial performance. Key metrics include top talent attraction, greater retention, improved productivity, and performance.
This show up in many ways, including greater productivity, reductions in negative attrition (keeping more of employees you want to keep!), innovation, and and financial performance. Key metrics include top talent attraction, greater retention, improved productivity, and performance.
Learn More About Employee Experience Transformation
What is Employee Experience Transformation?
Employee Experience Transformation involves reshaping the entire journey an employee has within an organization. It focuses on enhancing workplace culture, processes, and environments to improve job satisfaction, productivity, and retention. This transformation integrates technology, feedback, and employee well-being initiatives to create a positive, engaging, and supportive work environment.
Why is Employee Experience important?
Employee experience is crucial as it directly impacts morale, productivity, and retention. Positive experiences foster a committed and engaged workforce, driving innovation and better customer service. It also enhances employer branding, attracting top talent. Ultimately, a strong employee experience is key to achieving overall business success and sustainability.
How do I transform my Employee Experience?
To transform employee experience, actively listen to and address employee feedback, improve workplace conditions, and foster a positive culture. Implement flexible work policies, provide growth and learning opportunities, and leverage technology for better work-life balance. Recognize and reward achievements to enhance engagement, satisfaction, and overall well-being.
What are the benefits of Employee Experience Transformation?
Employee Experience Transformation leads to increased job satisfaction, higher productivity, and better employee retention. It fosters a positive work culture, enhancing employee engagement and loyalty. This transformation also attracts top talent, boosts innovation, and improves customer experiences, directly contributing to the overall success and competitive edge of the organization.
Case Study
Customer Journey Mapping Closes CX Gaps
Focus on improving customer experience drives process efficiencies, greater customer repurchase and retention, and employee loyalty for this $30 billion commercial lender.
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Customer Journey Mapping: Lead The Way To Advocacy
Journey mapping can drive eye-popping ROI. How do 200% more employee engagement and 350% more revenue from referrals sound?
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Designing a Better B2B customer and Partner Experience
How a better customer experience streamlined processes, reduced costs, and drove customer and partner engagement across channels and journeys for a global software leader.
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