What challenges do you face and how can McorpCX help?
Empowering Customer-Centric Capabilities for Future-Ready Organizations.
Hosted by Shep Hyken, featuring Michael Hinshaw and Diane Magers
Product-Led Growth (PLG) is a business strategy where the product itself has the primary role in...
Michael Hinshaw and Taylor Fitzpatrick discuss some of the transformative impact...
Incorporating the Voice of the Customer into planning is critical for businesses...
Learn to “walk in your customers’ shoes” with our customer journey mapping eBook...
Get ready to explore the fascinating world of Voice of Customer (VoC) and discov...
Customer Journey Mapping 3.0, the current and future of journey maps that allow ...
Today, close to 75 percent of CX teams use customer journey maps. Journey Mappin...
Retailers face the challenge of seamlessly blending human interactions in stores, online, and on the phone to avoid customer frustration.
No matter what leadership role you have, what you and your team do on a daily basis affects your customers, either directly or indirectly.
Unlock the secrets to fostering a customer-centric culture in support scenarios
Discover how AI is revolutionizing customer success by augmenting human interactions rather than replacing them, with real-world examples...
Product-Led Growth (PLG) is a business strategy where the product itself has the primary role in acquiring, onboarding, engaging, and retaining...
CX value model and why your company might need an experience operating system (the XOS), what it is and what are the benefits.
Hinshaw's perspective on the impact of customer experience on business is that it is a crucial element for success.
Explore the Intersection of Traditional and AI-Driven Innovation in Customer Success.
CX leaders need to pay attention to the “silent signals” from unhappy customers who don’t raise their hands to voice their complaints.
Michael Hinshaw, explains that disruptive innovation is “already providing individuals with tools more advanced, in many cases, than the most...
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