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Empowering Customer-Centric Capabilities for Future-Ready Organizations.

In today’s rapidly changing business environment, staying ahead means not just adapting to but leading through customer-centricity.  

That's why we will dive into the future of customer-centric business growth with our webinar,  ‘Future Proofing Your Business with the Experience Operating System (XOS).’

Join industry visionaries and Experience Rules! authors Michael Hinshaw and Diane Magers as they present a groundbreaking framework designed to revolutionize how businesses interact with their customers and employees alike.

Learn how the 8 Keys of XOS can be the catalyst for unparalleled growth, operational excellence, and a sustainable competitive edge.  

What You Will Learn:    

  • Innovative Framework Overview: Unpack the 8 pillars of XOS, designed to orchestrate seamless, customer-focused strategies across your organization.    
  • Strategic Implementation: Explore actionable insights for embedding the XOS into your business, fostering alignment, and driving impactful change.    
  • Success Stories: Be inspired by real-world examples of businesses leveraging XOS for remarkable growth and customer engagement. 

Four Reasons to Attend:    

  • Leadership Insights: Gain expertise on steering your organization with a vision aligned to the XOS, ensuring clarity and accountability at every level.    
  • Operational Mastery: Learn the secrets to refining operational practices, creating exceptional experiences that resonate with customers and employees alike.    
  • Evolving with Agility: Discover how continuous innovation within the XOS framework keeps your business agile, responsive, and ahead of the curve.    

This webinar is crafted for leaders and innovators eager to embrace the future of customer experience. Join us to unlock the full potential of your organization with the Experience Operating System (XOS). 

Meet Your Expert Panel


Michael Hinshaw,

President and Founder, McorpCX,

is a best-selling author on digital transformation and customer experience, and has on over a dozen “Global CX Thought Leaders” lists. He's also a Teaching Fellow at UC Berkeley’s Lester Center for Entrepreneurship and Innovation at The Haas School of Business.
Diane Magers

Diane Magers,

Founder and CXO, , Experience Catalyst,

is a McorpCX Advisory Director and the former CEO of the Customer Experience Professionals Association (CXPA). She brings over twenty-five years of experience in building and growing experience-led differentiation with brands like VMWare and State Farm.