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Explore the Intersection of Traditional and AI-Driven Innovation in Customer Success.

The world of Customer Success (CS) is experiencing an unprecedented transformation.

As digital and AI tech, reshapes the customer experience landscape, leaders across industries are asking: What does this shift mean for the future of customer success? This webinar blends insights to help you navigate the evolving dynamics of customer support and success.

Topics Include:

  • Utilizing GenAI for early detection and resolution of customer issues.
  • How AI and GenAI identify and address performance and customer service gaps.
  • Ways that AI/ML enhances cross-functional collaboration through customer insights.
  • The crucial balance between human empathy and AI efficiency in customer interactions, including AI-powered emotional intelligence.
  • How AI simplifies customer support processes, increasing efficiency by freeing up human resources for more complex tasks.

You'll Discover:

  • Ways to Integrate traditional CS approaches with cutting-edge AI and GenAI innovations.
  • The latest trends and strategies reshaping customer insights and success.
  • The evolving role of human interactions in an increasingly AI-dominated CS landscape.
  • Answers to your questions in an engaging Q&A session with our expert panel.

So join us to better understand, navigate, and lead the future of Customer Success, where traditional CS strategies and approaches meet and are enhanced by digital- and AI-led innovations.

Meet Your Expert Panel


Michael Hinshaw,

President and Founder, McorpCX,

is a best-selling author on digital transformation and customer experience, and has on over a dozen “Global CX Thought Leaders” lists. He's also a Teaching Fellow at UC Berkeley’s Lester Center for Entrepreneurship and Innovation at The Haas School of Business.

Vivek Bhaskaran,

Founder and CEO, QuestionPro,

  leads a customer and employee insights and analytics company that helps its over five million users and the organizations they work for make better decisions about their customers with better information. He’s also chairman and executive board member for three Silicon Valley startups.
Amir Hartman

Amir Hartman,

Partner & Managing Director, Dasteel Consulting,

is a seasoned customer success and digital transformation leader, and former Managing Director, Customer Success & Advocacy for Oracle. He is a best-selling author, frequent speaker, and former faculty at Berkeley's Haas School of Business and Harvard Business School.