Webinars

Webinar

On-Demand Webinar: CX Secrets of Companies You Haven’t Heard Of (Yet)

Are you tired of CX case studies about megawatt brands in high-profile consumer categories (think: Apple, Uber and Amazon)? Do you wonder how the little guys - or even the medium-sized guys - are doing CX? Would you like to hear about the CX challenges and successes of companies that are more like yours?

Webinar

On-Demand Webinar: 7 Ways You Can Lead the Charge to Transform Customer Experience

Customer Experience (CX) is no longer a nice-to-have, but a competitive imperative. Customers are getting smarter by the millisecond, and the companies that are innovating to meet their needs are transforming – and sometimes even creating new – industries.

Webinar

VoC and VoB, Meet VoA: How NextGen Voice-of-Analytics Tools are Transforming Customer Insights, and CX ROI Recorded Webinar

Despite the continually accelerating pace of digitally-led disruption, most “Voice-of-the-Customer” (VoC) programs still rely primarily on email surveys to learn what their customers say, while “Voice-of-the-Business” (VoB) brings internal perspectives into the equation.

Webinar

The 11 Tech Trends You Can Bet Your CX Budget On Recorded Webinar

This McorpCX Thought Leadership Webinar is focused on the 11 tech trends radically reshaping customer experience investment decisions in 2017 and beyond. 

Webinar

How Best-In-Class CX Leaders Get There: The CX Value Chain Recorded Webinar

This recorded webinar explores how top companies (those who are CX leaders) optimize the “CX Value Chain” to leverage financial and operational benefits.

Webinar

Customer Experience Strategy Recorded Webinar

This webinar on Customer Experience Strategy explains what makes an effective CX strategy, ways to define and validate it and how to socialize and drive consensus across your business.  

Webinar

Customer Experience Design Recorded Webinar

This webinar explores why Customer Experience Design is the driver of loyal customers, and how you can harness it to systematically deliver on – and exceed – customer expectations.  

Webinar

VoC Program Recorded Webinar

Watch this recorded webinar to learn how implementing Voice-of-the-Customer tools can drive your customer strategy and provide a roadmap for optimal customer experience management.  

Webinar

Experience Blueprinting Recorded Webinar

Customer Journey Maps are widely adopted as a tool to help improve customer experience. But many organizations have challenges when it comes to using them to re-design the experiences causing customer pain. This is where Experience Blueprinting comes in.

Webinar

Journey Mapping 2.0 Recorded Webinar

Listen to this recorded webinar and take a deep dive into how to map out a customer journey to create innovative, differentiated experiences that will distinguish your company in a crowded marketplace.