Webinar
On-Demand Webinar: Customer Experience Operating Model
Learn how your organization can move towards a more customer-centric, metrics enabled, continuously improving Customer Experience Operating Model (“CXOM”) – your CXOM.
Webinar
On-Demand Webinar: CX Metrics Systems That Deliver ROI
A major obstacle in moving business executives to action on CX is the ability to demonstrate how CX investments deliver predictable business results, and support customer-centric business improvement.
Webinar
On-Demand Webinar: CX Secrets of Companies You Haven’t Heard Of (Yet)
Are you tired of CX case studies about megawatt brands in high-profile consumer categories (think: Apple, Uber and Amazon)? Do you wonder how the little guys - or even the medium-sized guys - are doing CX? Would you like to hear about the CX challenges and successes of companies that are more like yours?
Webinar
On-Demand Webinar: 7 Ways You Can Lead the Charge to Transform Customer Experience
Customer Experience (CX) is no longer a nice-to-have, but a competitive imperative. Customers are getting smarter by the millisecond, and the companies that are innovating to meet their needs are transforming – and sometimes even creating new – industries.
Webinar
VoC and VoB, Meet VoA: How NextGen Voice-of-Analytics Tools are Transforming Customer Insights, and CX ROI Recorded Webinar
Despite the continually accelerating pace of digitally-led disruption, most “Voice-of-the-Customer” (VoC) programs still rely primarily on email surveys to learn what their customers say, while “Voice-of-the-Business” (VoB) brings internal perspectives into the equation.
Webinar
The 11 Tech Trends You Can Bet Your CX Budget On Recorded Webinar
This McorpCX Thought Leadership Webinar is focused on the 11 tech trends radically reshaping customer experience investment decisions in 2017 and beyond.
Webinar
How Best-In-Class CX Leaders Get There: The CX Value Chain Recorded Webinar
This recorded webinar explores how top companies (those who are CX leaders) optimize the “CX Value Chain” to leverage financial and operational benefits.
Webinar
Customer Experience Strategy Recorded Webinar
This webinar on Customer Experience Strategy explains what makes an effective CX strategy, ways to define and validate it and how to socialize and drive consensus across your business.
Webinar
Customer Experience Design Recorded Webinar
This webinar explores why Customer Experience Design is the driver of loyal customers, and how you can harness it to systematically deliver on – and exceed – customer expectations.
Webinar
VoC Program Recorded Webinar
Watch this recorded webinar to learn how implementing Voice-of-the-Customer tools can drive your customer strategy and provide a roadmap for optimal customer experience management.