Webinar image



On-Demand Webinar: How to Measure—and Prove—the ROI of Customer Experience

Business executives and CX leaders the world over tell us that one of their greatest customer experience-related challenges is proving ROI for their CX investments. 
So, chances are that your business has this challenge, too. Yet the ability to quantify the value of customer experience continues to be a challenge. The good news is, it isn’t impossible—and it doesn’t have to be hard...



On-Demand Webinar: Boost Your CX ROI with CX Tech in 2020

If you want to learn how your organization can deliver predictable and measurable customer experience (CX) and return on investment (ROI) outcomes at enterprise scale, then you'll want to access the presentation and view this on-demand webinar!  In it, Graham Clark, Director of Digital Experience and CX Technology at McorpCX, is joined by Michel Feaster – Founder of Usermind, Kevin O’Dell – Chief Technology Officer at Stratifyd, Inc., and Tim Lavin – President & CEO Zacoustic for a webinar...


On-Demand Webinar: From Journey Maps to Real Experiences

Does your organization have customer journey maps? If so, you'll want to access the presentation and view this on-demand webinar!  In it, Michael Hinshaw, Founder and President McorpCX and Stephen Shay, Vice President McorpCX, are joined by special guest Vanessa Valore, The Institutes Assistant Vice President of Strategic Marketing, for a webinar where they share practical advice on how to use the outside-in customer (and employee, and partner, and...) journey maps you have created.  Listen and...


On-Demand Webinar: Customer Experience Operating Model

Learn how your organization can move towards a more customer-centric, metrics enabled, continuously improving Customer Experience Operating Model (“CXOM”) – your CXOM.


On-Demand Webinar: CX Metrics Systems That Deliver ROI

A major obstacle in moving business executives to action on CX is the ability to demonstrate how CX investments deliver predictable business results, and support customer-centric business improvement.


On-Demand Webinar: CX Secrets of Companies You Haven’t Heard Of (Yet)

Are you tired of CX case studies about megawatt brands in high-profile consumer categories (think: Apple, Uber and Amazon)? Do you wonder how the little guys - or even the medium-sized guys - are doing CX? Would you like to hear about the CX challenges and successes of companies that are more like yours?


On-Demand Webinar: 7 Ways You Can Lead the Charge to Transform Customer Experience

Customer Experience (CX) is no longer a nice-to-have, but a competitive imperative. Customers are getting smarter by the millisecond, and the companies that are innovating to meet their needs are transforming – and sometimes even creating new – industries.


VoC and VoB, Meet VoA: How NextGen Voice-of-Analytics Tools are Transforming Customer Insights, and CX ROI Recorded Webinar

Despite the continually accelerating pace of digitally-led disruption, most “Voice-of-the-Customer” (VoC) programs still rely primarily on email surveys to learn what their customers say, while “Voice-of-the-Business” (VoB) brings internal perspectives into the equation.


The 11 Tech Trends You Can Bet Your CX Budget On Recorded Webinar

This McorpCX Thought Leadership Webinar is focused on the 11 tech trends radically reshaping customer experience investment decisions in 2017 and beyond. 


How Best-In-Class CX Leaders Get There: The CX Value Chain Recorded Webinar

This recorded webinar explores how top companies (those who are CX leaders) optimize the “CX Value Chain” to leverage financial and operational benefits.


Customer Experience Strategy Recorded Webinar

This webinar on Customer Experience Strategy explains what makes an effective CX strategy, ways to define and validate it and how to socialize and drive consensus across your business.