Have you ever thought, “Why is this so complicated?” Whether a clunky return policy or disconnected customer service experience, complex processes often stem from inside-out thinking —where what’s easiest for the company overshadows what’s best for the customer and employees.
As part of the Experience Rules book and the XOS webinar series, in this session we’ll show you how to shift to a customer-centric mindset by designing processes that enable faster, smoother, and more enjoyable experiences for your customers and your people.
What You'll Learn
Ready to simplify your processes and deliver better experiences?
In this webinar Learn how to create streamlined systems that delight customers and empower employees.
as a best-selling author on digital transformation and customer experience, and has on over a dozen “Global CX Thought Leaders” lists. He's also a Teaching Fellow at UC Berkeley’s Lester Center for Entrepreneurship and Innovation at The Haas School of Business.
McorpCX is independently recognized as a top customer experience services and solutions company, enabling and guiding leading organizations since 2002.
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