The CX & IT Powerplay: Part 2 of 2

Free Live Webinar | Transform CX with AI, Technology, Data, & Integration 

Join us for Webinar 2 of our exclusive two-part series on transforming experience with technology and data. Part of the XOS (Experience Operating System) webinar series and based on the best-selling, critically acclaimed book Experience Rules! by Michael Hinshaw and Diane Magers, we’ll explore how to leverage technology to transform customer experiences. If you’re a CX leader, IT executive, or customer experience strategist, this webinar is a must-attend. We’ll move beyond strategy and focus on turning insights into action—helping you optimize CX with AI, data-driven decision-making, and seamless channel integration…to drive real business impact.

Among other things you’ll learn:

• How to analyze data to gain meaningful insights into experience performance, uncovering trends, patterns, and opportunities for improvement. 
• Ways that channel integration & journey optimization can break down silos for seamless, omnichannel experiences. 
• Where self-service & AI-Powered Support can empower customers with automation while maintaining a human touch.
• How to equip employees with the tools and technology they need to serve customers more effectively. 

Learn how to use technology and data to create better customer and employee experiences. Secure your spot today!

This two-part webinar series breaks down the critical intersection of CX and IT, guiding leaders on leveraging technology for customer-centric transformation. Each session builds upon the previous one, ensuring a logical flow from foundational concepts to advanced strategies.   Watch Part 1 here.