In this value-packed session, learn how to align everyone in your organization—no matter their role—to a shared understanding of your customer-related goals, the part they play in achieving those goals, and how their behaviors and contributions fit into the bigger picture.
In this webinar, you’ll learn:
Learn how education and training can help your people embrace more customer-centric ways of doing business, and tips and tricks you can use to support their journey.
Complete the form at right to watch the Help your people become more customer-centric webinar on-demand!
is a best-selling author on digital transformation and customer experience, and has on over a dozen “Global CX Thought Leaders” lists. He's also a Teaching Fellow at UC Berkeley’s Lester Center for Entrepreneurship and Innovation at The Haas School of Business.
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is founder and CXO of Experience Catalysts and Emeritus Chair of the CXPA (Customer Experience Professionals Association), she has led CX for major brands for over 25 years.
is a CX leader, she has led multiple large scale CX transformations, driven leadership and CX training, and is a Prosci® certified change management expert.
McorpCX is independently recognized as a top customer experience services and solutions company, enabling and guiding leading organizations since 2002.
Touchpoint Mapping®, Touchpoint Metrics® and Loyalty Mapping® are registered trademarks of McorpCX, LLC
