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Embracing Crowd-Powered Customer Service

rowstartJun 29, 2015 10:43:00 AMrowbreakEmbracing Crowd-Powered Customer Servicerowbreakhttps://cdn2.hubspot.net/hubfs/32152/Imported_Blog_Media/mcorpcx_blog-crowdsource_customer_service.jpgrowbreakhttps://www.mcorpcx.com/resource-center/articles/embracing-crowd-powered-customer-servicerowend
Mobile-led, digitally-driven disruption creates massive opportunity to raise the bar on customer experience – and service. We’re...
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Understanding Your Customers Is Key: 5 Segmentation Lessons from CVS

rowstartJul 11, 2013 9:18:00 AMrowbreakUnderstanding Your Customers Is Key: 5 Segmentation Lessons from CVSrowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/Blog%20Post%20Images%20%2868%29.pngrowbreakhttps://www.mcorpcx.com/resource-center/articles/why-understanding-your-customers-is-key-to-serving-them-5-segmentation-lessons-from-cvs-drugstoresrowend
The New York Times ran a piece recently on the ways that CVS drugstores are using big data to revolutionize their business. The...
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Improve Customer Experience Strategy & Keep Costs Low

rowstartJun 13, 2013 6:51:00 AMrowbreakImprove Customer Experience Strategy & Keep Costs Lowrowbreakhttps://cdn2.hubspot.net/hubfs/32152/Imported_Blog_Media/spirit_airlines_data.pngrowbreakhttps://www.mcorpcx.com/resource-center/articles/secrets-of-delivering-kick-ass-customer-experience-for-low-cost-leadersrowend
What’s your strategy for business success? If, like Southwest and Costco, you're competing primarily on price—and have aligned...
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How One Growing Company Impressed 559,861 People Last Weekend

rowstartApr 25, 2013 10:20:00 AMrowbreakHow One Growing Company Impressed 559,861 People Last Weekendrowbreakhttps://cdn2.hubspot.net/hubfs/32152/Imported_Blog_Media/razer-logo.pngrowbreakhttps://www.mcorpcx.com/resource-center/articles/how-one-growing-company-impressed-559861-people-last-weekendrowend
If you aren’t a gamer, then there’s a good chance you’ve never heard of Razer. Until last weekend, the company was mostly known...
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Why 'Sorry, We're Closed' May Close You Forever

rowstartNov 15, 2012 9:47:00 AMrowbreakWhy 'Sorry, We're Closed' May Close You Foreverrowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/Closed-Bad-CX_MCX.pngrowbreakhttps://www.mcorpcx.com/resource-center/articles/why-sorry-were-closed-may-close-you-foreverrowend
Yesterday’s customers were future-oriented. “When can you get this to me?” they asked. Prices were fixed, customers came to you,...
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