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Unlock Success: 9 Ways to Become More Customer Centric

Designing Your World Around Your Customers’ Experiences Learning how to be more customer-centric sure sounds good. But i...

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23 Ways to Amaze and Delight Your Customers

Great customer experience doesn’t just happen. It is planned, designed and mindfully delivered. That’s because there is ...

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8 Customer Service Strategies You Can Steal from Amazon

Books Were Never the Endgame Since its founding 28 years ago, Amazon has reached near mythic status for its superior ser...

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A Digital Customer Experience Case Study: Sephora’s Supremacy

A few years ago, I wrote Digital Experience: The New Heart Of Customer Engagement that makes the point that digital expe...

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Understanding Your Customers Is the First Step to Delivering Better CX

There are myriad reasons why companies treat customers poorly. One of the most common, costly – and most easily resolvab...

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Why Your Bank Is Competing with Amazon and Apple (and What to Do About It)

rowstartMar 31, 2015 8:39:00 PMrowbreakWhy Your Bank Is Competing with Amazon and Apple (and What to Do About It)rowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/westernbanker2.jpgrowbreakhttps://www.mcorpcx.com/resource-center/articles/why-your-bank-is-competing-with-amazon-and-apple-and-what-to-do-about-itrowend
Michael Hinshaw for Western Banker McorpCX has conducted customer experience research with thousands of banking customers for...
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