Presentations

Presentation

Happy Agents Create Happy Customers: Ways to Drive Agent Engagement

CX Leaders understand that happy agents create happy customers. Therefore, they focus on listening, measuring, and designing agent experience that lays the foundation to drive a better customer experience. This webinar covers the top strategies that drive agent engagement and helps identify the right experience management (XM) tools to uncover insights that improve customer experience.  Join McorpCX's Graham Clark and Cisco's Michael Gravel for a webinar from Servion on October 29th at 10 am...

Presentation

Customer Experience 101: Building CX Capabilities to Drive Differentiation and Business Success

BBC 2017: A Building Business Capabilities presentation to the International Institute of Business Analysts in Orlando, Florida.

Presentation

Disruptive Technologies vs. Customer Experience: What You Must Do NOW To Prepare

Six reasons to re-think how your business sells to and serves your customers. A CustomerThink Thought Leadership Webinar.

Presentation

Smart Customers + Digital Innovation: The New World of Customer Experience

How your company can thrive in the rapidly evolving, digitally-driven customer experience era of tomorrow. Kick-off and keynote presentation for the three-day Customer Experience Summit.