Presentation
Customer Experience 101: Building CX Capabilities to Drive Differentiation and Business Success
BBC 2017: A Building Business Capabilities presentation to the International Institute of Business Analysts in Orlando, Florida.
Presentation
Disruptive Technologies vs. Customer Experience: What You Must Do NOW To Prepare
Six reasons to re-think how your business sells to and serves your customers. A CustomerThink Thought Leadership Webinar.
Presentation
Smart Customers + Digital Innovation: The New World of Customer Experience
How your company can thrive in the rapidly evolving, digitally-driven customer experience era of tomorrow. Kick-off and keynote presentation for the three-day Customer Experience Summit.