Presentation
Customer Experience Strategy: ‘North-Star’ Vision Development Playbook.
Setting the stage for customer experience leadership requires several foundational elements. A brand-aligned experience vision and a strategy to bring that vision to life are two of the most critical elements, in part because they help align your people around what “customer experience” means to them.
Presentation
Customer Experience 101: Building CX Capabilities to Drive Differentiation and Business Success
BBC 2017: A Building Business Capabilities presentation to the International Institute of Business Analysts in Orlando, Florida.
Presentation
Disruptive Technologies vs. Customer Experience: What You Must Do NOW To Prepare
Six reasons to re-think how your business sells to and serves your customers. A CustomerThink Thought Leadership Webinar.
Presentation
Smart Customers + Digital Innovation: The New World of Customer Experience
How your company can thrive in the rapidly evolving, digitally-driven customer experience era of tomorrow. Kick-off and keynote presentation for the three-day Customer Experience Summit.