Customer Experience 101: Building CX Capabilities to Drive Differentiation and Business Success

BBC 2017: A Building Business Capabilities presentation to the International Institute of Business Analysts in Orlando, Florida.


Disruptive Technologies vs. Customer Experience: What You Must Do NOW To Prepare

Six reasons to re-think how your business sells to and serves your customers. A CustomerThink Thought Leadership Webinar.


Smart Customers + Digital Innovation: The New World of Customer Experience

How your company can thrive in the rapidly evolving, digitally-driven customer experience era of tomorrow. Kick-off and keynote presentation for the three-day Customer Experience Summit.