Presentations

Presentation

Customer Experience 101: Building CX Capabilities to Drive Differentiation and Business Success

Customer experience, why it matters and how to enable customer experience in your organization. A Building Business Capabilities presentation to the International Institute of Business Analysts in Orlando, Florida.

Presentation

Smart Customers, Stupid Companies

How and why customers are getting smarter, and how companies can stop acting stupid. A presentation to Visual Media 011 in San Francisco.

Presentation

Disruptive Technologies vs. Customer Experience: What You Must Do NOW To Prepare

Six reasons to re-think how your business sells to and serves your customers. A CustomerThink Thought Leadership Webinar.

Presentation

Smart Customers + Digital Innovation: The New World of Customer Experience

How your company can thrive in the rapidly evolving, digitally-driven customer experience era of tomorrow. Kick-off and keynote presentation for the three-day Customer Experience Summit.