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McorpCX included in Now Tech: CX Strategy Consulting Practices Report

rowstartMay 6, 2022 4:41:00 PMrowbreakMcorpCX included in Now Tech: CX Strategy Consulting Practices Reportrowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/MCX%20Resource%20Center%20Files/Blog/shutterstock_1570611190%20resized.jpgrowbreakhttps://www.mcorpcx.com/resource-center/articles/cx-strategy-consulting-report-2022rowend
McorpCX, a leading customer and employee experience solutions consultancy, announced that Forrester Research, Inc. has included...
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Smart Customers, Stupid Companies | McorpCX

rowstartMar 11, 2022 11:22:00 AMrowbreakSmart Customers, Stupid Companies | McorpCXrowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/2022%20Site%20Images/Heroes%20L1+L2/McorpCX-Insights-L2-Book-1920x800.jpgrowbreakhttps://www.mcorpcx.com/resource-center/articles/smart-customers-stupid-companiesrowend
Michael Hinshaw’s Book on Digital Disruption and the Customer Experience Written in 2012, this book, co-authored by Bruce...
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In Search of the Loyal Customer

rowstartMar 4, 2021 6:07:00 PMrowbreakIn Search of the Loyal Customerrowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/pub24.jpgrowbreakhttps://www.mcorpcx.com/resource-center/articles/search-loyal-customerrowend
Community Banker interviews Michael Hinshaw What's the difference between customer satisfaction and customer loyalty? Everything....
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Customer Experience Metrics Matter

rowstartJun 26, 2016 7:19:00 PMrowbreakCustomer Experience Metrics Matterrowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/BAI-CX.jpgrowbreakhttps://www.mcorpcx.com/resource-center/articles/customer-experience-metrics-matterrowend
Michael Hinshaw for BAI In a world where bank customers are more likely to switch and to show less loyalty than ever, customer...
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The Customer Experience (CX) and Survival in the 21st Century

rowstartJun 21, 2016 6:55:00 AMrowbreakThe Customer Experience (CX) and Survival in the 21st Centuryrowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/MetaOps.jpgrowbreakhttps://www.mcorpcx.com/resource-center/articles/the-customer-experience-cx-and-survival-in-the-21st-centuryrowend
Michael Hinshaw for BAI In a world where bank customers are more likely to switch and to show less loyalty than ever, customer...
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Why Your Bank Is Competing with Amazon and Apple (and What to Do About It)

rowstartMar 31, 2015 8:39:00 PMrowbreakWhy Your Bank Is Competing with Amazon and Apple (and What to Do About It)rowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/westernbanker2.jpgrowbreakhttps://www.mcorpcx.com/resource-center/articles/why-your-bank-is-competing-with-amazon-and-apple-and-what-to-do-about-itrowend
Michael Hinshaw for Western Banker McorpCX has conducted customer experience research with thousands of banking customers for...
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A Survey of Key Success Factors in Financial Services Marketing and Brand Management

rowstartMar 4, 2015 6:12:00 PMrowbreakA Survey of Key Success Factors in Financial Services Marketing and Brand Managementrowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/financial_servc_market_lg.jpgrowbreakhttps://www.mcorpcx.com/resource-center/articles/survey-key-success-factors-financial-services-marketing-brand-managementrowend
Journal of Financial Services Marketing What challenges and opportunities do financial services marketers face as they strive to...
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Why Customer Satisfaction Simply Isn’t Enough

rowstartMar 4, 2015 6:06:00 PMrowbreakWhy Customer Satisfaction Simply Isn’t Enoughrowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/broker_banker_lg%20%281%29.jpgrowbreakhttps://www.mcorpcx.com/resource-center/articles/customer-satisfaction-simply-isnt-enoughrowend
Michael Hinshaw for Broker Banker Magazine If having “satisfied” customers was all it took to grow, mortgage bankers would be in...
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High Satisfaction Scores Spell Danger

rowstartMar 4, 2015 6:04:00 PMrowbreakHigh Satisfaction Scores Spell Dangerrowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/bankingnews_lg.jpgrowbreakhttps://www.mcorpcx.com/resource-center/articles/high-satisfaction-scores-spell-dangerrowend
Small Business Banking News Banks of all sizes rely on Customer Satisfaction Surveys to better understand their relationships,...
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Customer Touchpoint Management: Find Out Where Your Firm Stands

rowstartMar 4, 2015 5:59:00 PMrowbreakCustomer Touchpoint Management: Find Out Where Your Firm Standsrowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/smallbiz_lg.jpgrowbreakhttps://www.mcorpcx.com/resource-center/articles/customer-touchpoint-management-find-firm-standsrowend
SmallBizCRM.com What could be more important than improving sales and your customer relationships?
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Measuring Customer Loyalty As Well As Satisfaction

rowstartMar 4, 2015 5:54:00 PMrowbreakMeasuring Customer Loyalty As Well As Satisfactionrowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/bank_marketing_lg.jpgrowbreakhttps://www.mcorpcx.com/resource-center/articles/measuring-customer-loyalty-well-satisfactionrowend
ABA Bank Marketing By asking the right questions of your customers, Loyalty Mapping provides a clear picture of an organization's...
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Customers 2015: Will You Be Ready?

rowstartMar 4, 2015 5:52:00 PMrowbreakCustomers 2015: Will You Be Ready?rowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/SMM_lg.jpgrowbreakhttps://www.mcorpcx.com/resource-center/articles/customers-2015-will-readyrowend
Sales and Marketing Management From instant ordering and social media to your competitors, control of customer relationships has...
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Why High Satisfaction Scores May Spell “Danger” for Your Company

rowstartMar 4, 2015 5:36:00 PMrowbreakWhy High Satisfaction Scores May Spell “Danger” for Your Companyrowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/1to1_lg%20%281%29.jpgrowbreakhttps://www.mcorpcx.com/resource-center/articles/high-satisfaction-scores-may-actually-spell-danger-companyrowend
1to1 Media A national telecommunications company recently tracked the buying habits of self-described satisfied business...
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Why Customer Experience Matters Now More Than Ever

rowstartMay 5, 2014 7:23:00 PMrowbreakWhy Customer Experience Matters Now More Than Everrowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/1to1_lg%20%281%29.jpgrowbreakhttps://www.mcorpcx.com/resource-center/articles/why-customer-experience-matters-now-more-than-everrowend
Curt Finch, Small Business Trends In the last few years, we’ve seen that the ways customers interact with and think of companies...
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How Not to Treat Your Customers

rowstartJun 8, 2012 7:26:00 PMrowbreakHow Not to Treat Your Customersrowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/Time_treat.jpgrowbreakhttps://www.mcorpcx.com/resource-center/articles/how-not-to-treat-your-customersrowend
Time.com Let’s face it, if you’re an unhappy customer, it’s a lot easier to take your business elsewhere these days. So one of...
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