What we do
Create Great Customer Experiences
Research
Strategy
Design
Implementation
Build Your CX Capabilities
Learn to Fish
Build a CX Team
Build Your Brand
Training and Education
Workshops
Journey Mapping
Innovation
Experience Design
Experience Blueprinting
Executive Coaching
Training and Certification
Speaking
Quick Wins
Journey Mapping
Maturity Assessment
Employee Experience Assessment
Customer Segmentation
Voice-of-the-Customer Program Design
Our Work
Case Studies
Who We Serve
Insights
Articles
Whitepapers
Webinars
Videos
Presentations
Publications
About
Leadership Team
How We Work
Our Partners
Become an McorpCX Partner
Investors
Careers
Team Member
Michael Hinshaw
Lynn Davison
Stephen Shay
Denise della Santina
John Gusiff
Nii-Ayikwei Quaye
Contact
What we do
Create Great Customer Experiences
Research
Strategy
Design
Implementation
Build Your CX Capabilities
Learn to Fish
Build a CX Team
Build Your Brand
Training and Education
Workshops
Journey Mapping
Innovation
Experience Design
Experience Blueprinting
Executive Coaching
Training and Certification
Speaking
Quick Wins
Journey Mapping
Maturity Assessment
Employee Experience Assessment
Customer Segmentation
Voice-of-the-Customer Program Design
Our Work
Case Studies
Who We Serve
Insights
Articles
Whitepapers
Webinars
Videos
Presentations
Publications
About
Leadership Team
How We Work
Our Partners
Become an McorpCX Partner
Investors
Careers
Team Member
Michael Hinshaw
Lynn Davison
Stephen Shay
Denise della Santina
John Gusiff
Nii-Ayikwei Quaye
Contact
What we do
Create Great Customer Experiences
Research
Strategy
Design
Implementation
Build Your CX Capabilities
Learn to Fish
Build a CX Team
Build Your Brand
Training and Education
Workshops
Executive Coaching
Training and Certification
Speaking
Quick Wins
Journey Mapping
Maturity Assessment
Employee Experience Assessment
Customer Segmentation
Voice-of-the-Customer Program Design
Our Work
Case Studies
Who We Serve
Insights
Articles
Whitepapers
Webinars
Videos
Presentations
Publications
About
Leadership Team
How We Work
Our Partners
Become an McorpCX Partner
Investors
Careers
Team Member
Michael Hinshaw
Lynn Davison
Stephen Shay
Denise della Santina
John Gusiff
Nii-Ayikwei Quaye
Contact
Publications
Quick Start Playbook: CX Metrics Systems That Deliver ROI
Digital Customer Strategy & Experience Consulting Report
Book: Smart Customers, Stupid Companies
Brands that Excel in CX Don't Focus on Image
How to use buyer personas to support customer journey mapping
Be Laser Focused on Customer Service
The False Tradeoff Between Customer Experience And Customer Privacy
Are You Running a Stupid Company?
Customer Experience Metrics Matter
The Customer Experience (CX) and Survival in the 21st Century
7 Ways To Disrupt Your Industry
The Experience Economy
Why Your Bank is Competing with Amazon and Apple (and What to Do About It)
A Survey of Key Success Factors in Financial Services Marketing and Brand Management
In Search of the Loyal Customer
Why Customer Satisfaction Simply Isn’t Enough
High Satisfaction Scores Spell Danger
Customer Touchpoint Management – find out where your firm stands
Measuring Customer Loyalty As Well As Satisfaction
Customers 2015: Will You Be Ready?
Controlling Touchpoints
Take Control of Your Customer Touchpoints
Why High Satisfaction Scores May Actually Spell “Danger” For Your Company
Why Customer Experience Matters Now More Than Ever
How Not to Treat Your Customers
