McorpCX Appoints Innovation Leader Chirag Gandhi as Chief Technology Officer

McorpCX, the leading customer and employee experience solutions consultancy, announced that Chirag Gandhi will join the Company as CTO.

"The role of Chief Technology Officer is a new one for McorpCX, driven by the ever-increasing importance of technology and technology-enabled services at driving the customer-centric and experience-driven differentiation our clients aspire to," said Michael Hinshaw, Founder and President of McorpCX. "As a result, I'm excited to welcome Chirag to our team, where his leadership and expertise is particularly relevant for seizing the opportunities and addressing the challenges that lay ahead."

"I'm thrilled to be joining the team of experience management experts at McorpCX," Mr. Gandhi said. "It's an exciting time to be in the customer experience space, and I look forward to helping the firm excel in its next phase of growth."

Chirag comes to McorpCX after having recently been Chief Architect and Head of Planning & Innovation at Grupo Salinas, where he led digital transformation in customer experience, cloud, agile and architecture for the $5B conglomerate. Previously Chief Technology Officer for $1.4B Mphasis, he has more than two decades of experience driving increases in productivity, profitability and customer loyalty in industries including Banking, Insurance, Pharma, Life Sciences, Retail, and Technology.

"Mr. Gandhi has a wealth of experience as a technology and digital transformation leader," stated McorpCX Executive Director Rajesh Makhija. "His expertise in digitally-powered customer experience, transformation strategy, design thinking, and agile services will bring critical value to our firm, our partners, and our clients."