Touchpoint Mapping® is a cloud-based, enterprise-ready, customer experience research and analytics platform.
First, it gathers customer perception data so you can listen to your customers. Then we analyze this data, so you can see inside and understand what it means to you. Presented in dashboards we design and customize for you and your business, the data shows you which actions to take, and in what order.
And it lets you benchmark performance, so you can monitor and improve your customer experience over time, with the audience segments that matter most to you.