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The right customer experience doesn’t just happen; it’s carefully designed and orchestrated throughout your organization. Which is why customer experience design is a critical capability, whether you’re focused on incremental experience improvements or transformative change.
Simply stated, customer experience design is a repeatable process that incorporates the needs of customers, business stakeholders, and employees to solve business problems. That’s why better understanding customer experience design accelerates customer loyalty.
The truth is, the frameworks and tools used by experience design leaders are accessible and easy to understand for anyone. In this recorded webinar, Michael Hinshaw opens our “black box” to help you better understand experience design, and how it can accelerate business value. Don't miss it. Topics he explores include:
Complete the form to watch Michael Hinshaw as he explores the power of customer experience design, how you can use it to delight your customers, and the many benefits you (and your customers!) will enjoy.
“We see a change in direction at Microsoft. And McorpCX helped us with that – they set up the framework, they set the vision of how to do it, they co-created with us, they trained us. We are now able to operate with a much more outside-in, customer-obsessed approach than we could two years ago.”
- Microsoft - Chief Experience Architect, Customer and Partner Experience