<img alt="" src="https://secure.businessintuition247.com/264129.png" style="display:none;">

Your Resource Center

What challenges do you face and how can McorpCX help?

Most Popular

Michael Hinshaw and Taylor Fitzpatrick discuss some of the transformative impact...

Incorporating the Voice of the Customer into planning is critical for businesses...

Learn to “walk in your customers’ shoes” with our customer journey mapping eBook...

Get ready to explore the fascinating world of Voice of Customer (VoC) and discov...

Customer Journey Mapping 3.0, the current and future of journey maps that allow ...

Today, close to 75 percent of CX teams use customer journey maps. Journey Mappin...

All Resources

  • Experience Transformation

No matter what leadership role you have, what you and your team do on a daily basis affects your customers, either directly or indirectly.

  • Experience Transformation

Hosted by Shep Hyken, featuring Michael Hinshaw and Diane Magers April 2nd 2024, 10 PST, 1 EST

  • Customer Centricity

Product-Led Growth (PLG) is a business strategy where the product itself has the primary role in acquiring, onboarding, engaging, and retaining...

  • Experience Transformation

CX value model and why your company might need an experience operating system (the XOS), what it is and what are the benefits.

  • Experience Transformation

Hinshaw's perspective on the impact of customer experience on business is that it is a crucial element for success.

  • Experience Transformation

Explore the Intersection of Traditional and AI-Driven Innovation in Customer Success.

  • Voice of the Customer

CX leaders need to pay attention to the “silent signals” from unhappy customers who don’t raise their hands to voice their complaints.

  • Experience Transformation

Michael Hinshaw, explains that disruptive innovation is “already providing individuals with tools more advanced, in many cases, than the most...

  • Experience Transformation

In this podcast, Michael Hinshaw, an expert in entrepreneurship and customer experience, shares valuable insights for aspiring entrepreneurs.

  • Experience Transformation

Michael Hinshaw and Taylor Fitzpatrick discuss some of the transformative impact of AI on customer experiences and how “Tech-Infused Customer...

  • Customer Centricity

Committing to Customer Centricity - Shep Hyken interviews Michael Hinshaw about his new book, Experience Rules!

  • Voice of the Customer

It’s increasingly clear that Customer Experience (CX) plays a pivotal role in shaping and driving a company's performance.