Customer satisfaction metrics like NPS or CSAT are critical but only part of the picture. To truly lead in customer experience, you need to understand and elevate your Experience Management (XM) Capabilities—the internal engine behind your external impact. This exclusive CX Day webinar reveals the current state of XM Capabilities from 200+ organizations.
During this 45-minute session, we’ll unveil:
You’ll Learn:
This CX Day, Stop Guessing—Start Leading.
The future of CX is about developing the internal capabilities to deliver consistently exceptional experiences—and proving your progress with data that drives action.
as a best-selling author on digital transformation and customer experience, and has on over a dozen “Global CX Thought Leaders” lists. He's also a Teaching Fellow at UC Berkeley’s Lester Center for Entrepreneurship and Innovation at The Haas School of Business.
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Steve helps organizations build the capabilities needed to deliver exceptional customer experiences. A former Microsoft GM, he brings cross-functional expertise in CX, sales, IT, and operations to drive transformation, integration, and measurable business impact.
McorpCX is independently recognized as a top customer experience services and solutions company, enabling and guiding leading organizations since 2002.
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