Do your people have the knowledge and skills to deliver great customer experiences?
As the importance of getting customer experience right increases and customer obsession becomes a greater part of organizational strategy, the importance of upskilling your people on customer-centric attitudes and behaviors has never been greater.
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In this webinar you'll learn:
- The balance between teaching knowledge and teaching skills, and why it matters
- How and when to use live, online, and self-directed learning
- The measurable business impacts CX training can drive
- How to ensure relevance at every level and role in your organization.
We'll share best practices across industries, a real-world example of CX training in action and how it drove results, and some key actions that you and your learning and training groups can do to help boost customer-centricity across your organization.