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CX Connect Coffee Chat: Crafting Voice of the Customer (VoC) Metrics

Dive into the world of customer experience with Taylor and Jonathan in this insightful coffee chat video! Discover the art of mastering the Voice of the Customer (VoC) and metrics, emphasizing the importance of design by working backward from organizational goals.

Explore beyond the traditional Net Promoter Score (NPS) as they unravel the nuances of customer experience metrics, shedding light on emotional dimensions. And of course, don't miss the juicy details on everyone's favorite topic - the role of artificial intelligence (AI) in metrics!

If you missed our recent webinar Bridging the (Survey-Centric) Past with the (AI-Driven) Future, catch it below!

Meanwhile, take a 10-minute break, grab your coffee, and join us for valuable insights into effective VOC metrics, considering emotions, and leveraging AI in the dynamic field of customer experience. 

 

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In this webinar, we dive into the challenges and opportunities presented by this seismic shift, and how business leaders—along with CX and insights pros—can adeptly navigate the transition. 
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