Navigating the shift from the world of surveys to the world that’s coming.
Customer feedback isn't what it used to be.
And while surveys have given us valuable insights in the past, the industry (and we at McorpCX) know they aren’t the future. So how do we bridge that gap?
In this webinar, we dive into the challenges and opportunities presented by this seismic shift, and how business leaders—along with CX and insights pros—can adeptly navigate the transition.
- The importance of Incremental strategies for adapting to new technologies
- How AI picks up important emotional responses (that surveys can’t)
- Why customer listening posts may never look the same
- Essential lessons from the past that provide a foundation for the future
- Why this means thinking differently about reporting, your metrics, and KPIs
What you'll learn?
- Acquire insights on blending traditional surveys and customer listening tools with cutting-edge AI.
- Stay updated on the trends and techniques revolutionizing customer insights.
- Engage directly with experts during interactive Q&A sessions.