Below, please find the four components of this Journey Mapping Toolkit. We hope you find them useful – and welcome your comments and questions!
Please email info@mcorp.cx or call us at +1.866.526.2655. We’ll make sure to put you in touch with one of our senior staff!
Here you go…!
Customer Journey Mapping Webinar 2.0
Listen to this recorded webinar and take a deep dive into leveraging Customer Journey Maps to create innovative, differentiated experiences that will distinguish your company in a crowded marketplace.
Customer Journey Mapping Webinar 3.0
Listen to this recorded webinar and discover how you can be prepared for the new era of journey maps—agile, integrated, and optimized for the decade ahead.
Experience Blueprinting Webinar
Experience Blueprints are an operational tool used to accelerate the design and delivery of great experiences. Learn to turn customer pain points into execution-ready blueprints to improve customer experience.
Customer Journey Mapping: 10 Tips for Beginners
Journey maps are powerful tools to design differentiated customer experiences. Get the Customer Journey Mapping: 10 Tips for Beginners eBook to avoid common pitfalls, and boost success.
You have your toolkit – so, happy mapping! And please don’t forget – we’re here, as always, to help. Cheers!
McorpCX is independently recognized as a top customer experience services and solutions company, enabling and guiding leading organizations since 2002.
Touchpoint Mapping®, Touchpoint Metrics® and Loyalty Mapping® are registered trademarks of McorpCX, LLC
