Are you tired of CX case studies about megawatt brands in high-profile consumer categories (think: Apple, Uber and Amazon)? Do you wonder how the little guys - or even the medium-sized guys - are doing CX? Would you like to hear about the CX challenges and successes of companies that are more like yours?
This webinar is for you.
Sure, we can all learn from the big guys. But for every Amazon or USAA, there are 5 other “unsung hero” organizations that are killing it on the CX front. This webinar will introduce you to 15 lesser-known CX leaders whose stories deserve more airtime.
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Michael Hinshaw – best-selling author, Top 20 ranked global CX thought leader and founder of McorpCX – will lead the discussion on the 15 CX leaders and provide tidbits on how you can succeed with CX too.