This McorpCX Thought Leadership Webinar is focused on the 11 tech trends radically reshaping customer experience investment decisions in 2017 and beyond.
The 11 Tech Trends Radically Reshaping Customer Experience Investment Decisions
Virtually every customer experience in every industry is driven or supported by digital and technology evolutions. In this world, customer experiences are being radically reshaped by technologies that are cutting edge today—but mainstream tomorrow.
MCorpCX has an independent, multi-industry view of the issues many executives are fascinated or scared by—and where they are placing their technology bets in 2017 and beyond—to drive “digital first but not digital only” multichannel experiences.
Listen and learn exactly what these technologies are, how customer experience leaders are leveraging them now, and how you can too—no matter your industry, or how large or small your CX team or organization. Some of the topics you’ll learn about include:
- Why 80%+ of real business models are threatened by aging digital experience platforms and what leading companies are doing about it.
- Why Artificial Intelligence solutions and Intelligent Business are less artificial and more intelligent than you know.
- Why teaching your company to talk—and listen—is a fast-track to CX success and survival.
- Why your data, collaboration, integration and infrastructure platforms will kill your digital domination strategy.
- And much more…
So complete the form now—and hear Michael Hinshaw, McorpCX President and Founder, and digital customer experience and technology expert, Graham Clark, discuss the (substantial) benefits this “new tech” is bringing to CX, how leaders are leveraging these tech trends to drive digitally-enabled customer experiences and why your survival is dependent on getting ahead of this trend now.