How to Measure (and prove) the ROI of CX Work 2022
Connect the dots between CX work and business impact (and influence the folks who control the budgets) with tactics and strategies for measuring and proving a positive CX ROI.
Being able to measure and prove the ROI of customer experience work is a valuable skill in these tight budget times, and connecting the ROI of customer experience with business impact is vital to:
- Securing budgets
- Focusing initiatives and priorities
- Setting baseline metrics and measurable outcomes
In this webinar, three key members of McorpCX’s leadership team will address:
How to effectively make the case for CX
- Why it’s so important
- Highly practical, repeatable processes for putting business-centric CX strategies into practice
- Join us September 21st to learn what pitfalls to avoid and what actions to take.
