2022 is fast approaching, and business leaders know that smooth, seamless customer journeys are key to success in the foreseeable future. They also know that customer expectations have never evolved more quickly, which is why CX leaders are already evaluating the trends they should be considering as they gear up for 2022 planning.
In this webinar we'll discuss what these trends are, their implications for your organization, and how you can use these insights to help prepare for the future. So fill out the form to download the discussion and deck.
Key takeaways include:
- The impact of COVID on customer expectations;
- What's coming for CX, EX, and XM for 2022;
- Key strategies best-practice leaders are already using;
- What you can do to get ahead of the game;
- And more!
You'll be hearing from:
Stephen Shay - Vice President, McorpCX
Michael Hinshaw - President and Founder, McorpCX