On-Demand Webinar: 7 Habits of Maximizing ROI With a Successful VoC Program
Every organization that wants to better understand its customers has deployed some sort of customer listening system.
From Microsoft Polls to Qualtrics, and everywhere in-between, Voice-of-the-Customer (VoC) options, sophistication, and ROI vary wildly.
But, as business leaders demand greater value from their VoC investments, common challenges are emerging, along with the best practices, tools and techniques to overcome them. They’re relevant to customer listening pros in any organization.