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Customer Experience

“The Dress” and Customer Experience: Perception = Reality. (Clone) (2)

The Dress that Broke the Internet (and what it can teach us about CX) Last Thursday, my 23 year old son showed me a picture on his cell phone and asked me what I thought at... Read More
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Customer Experience

The 4 Most Common Journey Mapping Activation Gaps (Clone)

If your journey mapping efforts are falling short, odds are that one of these 4 gaps are to blame. Journey mapping is one of the core tools in the customer experience... Read More
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Customer Experience

Hyper-Personalization: The Future of Customer Experience? (Clone)

Radically boost brand relevance while improving experience for your customers According to Salesforce’s 2020 State of the Connected Customer report, nearly 70 percent of... Read More
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Customer Experience

10 Steps to Increase Marketing Effectiveness in an Economic Downturn (Clone)

Ten Steps In Increase Marketing Effectiveness (Whether it's an Economic Downturn Or Not!) Read More
Temp Articles
Customer Experience

“The Dress” and Customer Experience: Perception = Reality. (Clone)

The Dress that Broke the Internet (and what it can teach us about CX) Last Thursday, my 23 year old son showed me a picture on his cell phone and asked me what I thought at... Read More