<img alt="" src="https://secure.businessintuition247.com/264129.png" style="display:none;">

Key insights, guidance, and new research to help you see what's happening in, and maximizing, AI for customer experience. 

Are you ready to elevate your CX programs with AI? Join us for an insightful webinar where we’ll review exciting new research findings and dive into how leading organizations are leveraging AI to revolutionize their customer experience strategies. Learn how to overcome challenges, build critical AI skills, and realize the tangible benefits AI can bring to both customer satisfaction and the performance of your business.

In this webinar we discuss:

  • Use Cases for Success: real-world examples of how top CX organizations are driving results with AI.
  • Overcoming Challenges: Understand the common challenges encountered during AI deployment and learn proven strategies to conquer them efficiently.
  • Building AI Skills: Develop the AI skills that can be immediately utilized to create a competitive advantage through your CX programs.
  • Governance for AI: Explore optimal strategies for managing AI for CX to ensure safe, ethical, and effective use.
  • Tangible Benefits: Learn how utilizing AI can quantifiably improve your customer experience and boost company performance.

Don’t miss this opportunity to gain expert insights on how to successfully implement AI in your customer experience programs and take your organization to the next level!

Meet the Speakers

Dom Nicastro

Session Moderator: Dom Nicastro,

Editor-in-Chief, CMSWire

is an award-winning journalist and editor-in-chief at CMSWire, overseeing content on customer experience and marketing. He hosts CMSWire TV interviews, co-hosts the CX Decoded podcast, and moderates company events. Nicastro has been with Simpler Media Group since 2013, starting as a reporter.

Jeb-Dasteel

Jeb Dasteel,

President, Dasteel Consulting

is a co-founder of the Experience Alliance, Board Advisor to Steelhead Technologies, Mcorp, & CMSWire; Stage 2 Capital Limited Partner; and former Oracle Chief Customer Officer

Michael Hinshaw

Michael Hinshaw,

Founder, President, McorpCX

is a best-selling author on digital transformation and customer experience, and is included on over a dozen “Global CX Thought Leaders” lists. He's also a Teaching Fellow at UC Berkeley’s Lester Center for Entrepreneurship and Innovation at The Haas School of Business.

Bios (23)

Amir Hartman,

AI and Customer Success Advisor, The Experience Alliance

is a seasoned customer success and digital transformation leader, and former Managing Director, Customer Success & Advocacy for Oracle. He is a best-selling author, frequent speaker, and former faculty at Berkeley's Haas School of Business and Harvard Business School.