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How did customer experience go from backroom to boardroom in little more than a decade? What’s next for this exciting and rapidly changing industry? What do you need to do to stay at the forefront and drive your company toward CX leadership?

Packed with data and real-world insights, in this whitepaper, you’ll learn:

  • What the trajectory of technology adoption means for the future of customer experience
  • What CX leaders are doing differently from other companies, and what you should learn from them
  • Why leading companies are bringing a CX lens to every aspect of their business, and why it matters to yours
10 Trends Shaping the Future of CX
“We see a change in direction at Microsoft. And McorpCX helped us with that – they set up the framework, they set the vision of how to do it, they co-created with us, they trained us. We are now able to operate with a much more outside-in, customer-obsessed approach than we could two years ago.”

- Microsoft - Chief Experience Architect, Customer and Partner Experience