- Who We Serve
The first step towards improving your customer experience is to listen to your customers. Taking an outside-in approach to guiding your customer experience program roadmap ensures your customers’ voices are heard, and their feedback is integrated into your plans.
This is where your Voice-of-the-Customer (VoC) program comes into play. It is a clearly defined plan for systematically gathering, interpreting, reacting to, and monitoring customer feedback, often leveraging listening tools already in place. It transforms random customer data into in-context information that can flow into and through your company in ways that inform decision-making and drive cross-functional stakeholder action.
Interested in finding out more about how to design your VoC program? Join McorpCX president and CX thought leader Michael Hinshaw in our recorded webinar covering:
Complete the form to watch Michael Hinshaw as he explores the many ways an effective Voice-of-the-Customer program can support your customer strategy, and position your organization for customer experience success.
“We see a change in direction at Microsoft. And McorpCX helped us with that – they set up the framework, they set the vision of how to do it, they co-created with us, they trained us. We are now able to operate with a much more outside-in, customer-obsessed approach than we could two years ago.”
- Microsoft - Chief Experience Architect, Customer and Partner Experience