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Virtually every customer experience in every industry is driven or supported by digital and technology evolutions. In this world, customer experiences are being radically reshaped by technologies that are cutting edge today—but mainstream tomorrow.
MCorpCX has an independent, multi-industry view of the issues many executives are fascinated or scared by—and where they are placing their technology bets in 2017 and beyond—to drive “digital first but not digital only” multichannel experiences.
Listen and learn exactly what these technologies are, how customer experience leaders are leveraging them now, and how you can too—no matter your industry, or how large or small your CX team or organization. Some of the topics you’ll learn about include:
So complete the form now to hear about the (substantial) benefits this “new tech” is bringing to CX, how leaders are leveraging these tech trends to drive digitally-enabled customer experiences and why your survival is dependent on getting ahead of this trend now.
Michael is a best-selling author on digital transformation and customer experience, and has on over a dozen “Global CX Thought Leaders” lists. He's also a Teaching Fellow at UC Berkeley’s Lester Center for Entrepreneurship and Innovation at The Haas School of Business.
Graham is a multichannel customer experience revolutionary and leader, with more than 20 years in the industry, focused on transformational solutions that deliver measurable outcomes.
“We see a change in direction at Microsoft. And McorpCX helped us with that – they set up the framework, they set the vision of how to do it, they co-created with us, they trained us. We are now able to operate with a much more outside-in, customer-obsessed approach than we could two years ago.”
- Microsoft - Chief Experience Architect, Customer and Partner Experience