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The 11 Tech Trends Radically Reshaping Customer Experience Investment Decisions

Virtually every customer experience in every industry is driven or supported by digital and technology evolutions. In this world, customer experiences are being radically reshaped by technologies that are cutting edge today—but mainstream tomorrow.

MCorpCX has an independent, multi-industry view of the issues many executives are fascinated or scared by—and where they are placing their technology bets in 2017 and beyond—to drive “digital first but not digital only” multichannel experiences.

Listen and learn exactly what these technologies are, how customer experience leaders are leveraging them now, and how you can too—no matter your industry, or how large or small your CX team or organization. Some of the topics you’ll learn about include:

  • Why 80%+ of real business models are threatened by aging digital experience platforms and what leading companies are doing about it.
  • Why Artificial Intelligence solutions and Intelligent Business are less artificial and more intelligent than you know.
  • Why teaching your company to talk—and listen—is a fast-track to CX success and survival.
  • Why your data, collaboration, integration and infrastructure platforms will kill your digital domination strategy.
  • And much more…

So complete the form now to hear about the (substantial) benefits this “new tech” is bringing to CX, how leaders are leveraging these tech trends to drive digitally-enabled customer experiences and why your survival is dependent on getting ahead of this trend now.

The 11 Tech Trends Radically Reshaping Customer Experience Investment Decisions

Meet Your Expert Panel

Michael Hinshaw,
President and Founder of McorpCX,

is a best-selling author on digital transformation and customer experience, and has on over a dozen “Global CX Thought Leaders” lists. He's also a Teaching Fellow at UC Berkeley’s Lester Center for Entrepreneurship and Innovation at The Haas School of Business.

Graham Clark,
VP, Market Development of McorpCX,

is a multichannel customer experience revolutionary and leader, with more than 20 years in the industry, focused on transformational solutions that deliver measurable outcomes.

“We see a change in direction at Microsoft. And McorpCX helped us with that – they set up the framework, they set the vision of how to do it, they co-created with us, they trained us. We are now able to operate with a much more outside-in, customer-obsessed approach than we could two years ago.”

- Microsoft - Chief Experience Architect, Customer and Partner Experience