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Education plays a pivotal role in shaping customer-centric mindsets and transforming how businesses operate.

Join our panel of experts as we delve into the role of customer experience training and education in unlocking CX success and driving customer-centric ways of thinking and working.

In this expert-led webinar, you'll gain valuable insights on:
  • The importance of customer-centric education in an increasingly experience-led world
  • Real-world examples (“from the trenches”) of education- and training-led business results
  • Strategies for integrating customer-centric thinking into your organization
  • How to cultivate and motivate customer-centric culture through education and training
  • Practical tips for engaging employees, no matter their role or responsibilities

Complete the form on the right to watch the Unlocking CX Success: How Education Drives Customer-Centric Ways of Thinking and Working webinar on-demand!

Title Slide of webinar

Meet Your Expert Panel


Suzi Earhart,

Education and Enablement Practice Leader, McorpCX

leads the McorpCX Training and Education practice. With a proven track record in guiding CX transformations and overseeing CX and Leadership training initiatives, she has become a trusted authority in the field.  Suzi's proficiency extends to Organizational Change Management., and she is recognized as a certified change management professional by Prosci®.


Gabe Smith,

CCXP,Content Manager & Associate Director, Customer Experience Professionals Association (CXPA),

as a content Manager and Associate Director, Gabe creates and curates relevant, timely, and useful content that increases engagement in the CXPA. Prior to joining CXPA, Gabe was a CX practitioner for several years with the American Cancer Society.



Vanessa Valore,

Vice President of Marketing, The Institutes Knowledge Group,

is a marketing strategy and digital customer experience leader at The Institutes Knowledge Group, the leading risk management and insurance educator with over 15 years of experience. She also serves as an Adjunct Professor of Integrated Marketing Communications at Rowan University. Her strong background in marketing and communications drives success in delivering impactful strategies.


Amy Beltz,

Senior Manager, Customer Experience, Simplisafe,

has a decade of experience as a CX leader and practitioner and constantly drives comprehensive CX transformations encompassing people, process, and technology. She excels in implementing cultural change initiatives and designing CX education programs. As part of her role at SimpliSafe, Amy is dedicated to fostering customer loyalty and passionately advocating for customer obsession.


Graham Clark ,

Vice President of Market Development, McorpCX,

has 36 years in experience transformation with a core focus on multichannel digital first customer experience. Since 2011 he has led development of skills acquisition and transformation programs for organizations from 3 to over 30,000 professionals.

“We see a change in direction at Microsoft. And McorpCX helped us with that – they set up the framework, they set the vision of how to do it, they co-created with us, they trained us. We are now able to operate with a much more outside-in, customer-obsessed approach than we could two years ago.”

- Microsoft - Chief Experience Architect, Customer and Partner Experience