Join our panel of experts as we delve into the role of customer experience training and education in unlocking CX success and driving customer-centric ways of thinking and working.
Complete the form on the right to watch the Unlocking CX Success: How Education Drives Customer-Centric Ways of Thinking and Working webinar on-demand!
HEAR FROM OUR PANEL OF EXPERTS
Suzi Earhart, McorpCX Education and Enablement Practice Leader.
Suzi leads the McorpCX Training and Education practice, bringing her expertise as a CX leader from esteemed companies such as Asurion, Avaya, and HireRight. With a proven track record in guiding major CX transformations and overseeing CX and Leadership training initiatives, she has become a trusted authority in the field. Suzi's proficiency extends to Organizational Change Management, where her skills and insights play a pivotal role. She is also recognized as a certified change management professional by Prosci®.
Gabe Smith, CCXP, Content Manager & Associate Director at Customer Experience Professionals Association (CXPA)
As a content Manager and Associate Director, Gabe creates and curates relevant, timely, and useful content that increases engagement in the CXPA and advances CX practice. Prior to joining CXPA, Gabe was a CX practitioner for several years with the American Cancer Society.
Amy Beltz, Senior Manager, Customer Experience at Simplisafe
With over a decade of experience as a CX leader and practitioner, Amy has consistently driven comprehensive CX transformations encompassing people, process, and technology. She excels in implementing cultural change initiatives and designing CX education programs. As part of her role at SimpliSafe, Amy is dedicated to fostering customer loyalty and passionately advocating for customer obsession.
Vanessa Valore, Vice President of Marketing, The Institutes Knowledge Group
Vanessa Valore is a marketing strategy and digital customer experience leader at The Institutes Knowledge Group, the leading risk management and insurance educator. With over 15 years of experience, she brings a wealth of expertise to her role. Vanessa also serves as an Adjunct Professor of Integrated Marketing Communications at Rowan University, further showcasing her dedication to education and industry knowledge. Her strong background in marketing and communications drives success in delivering impactful strategies.
Graham Clark, Vice President of Market Development, McorpCX
With 36 years in experience transformation with a core focus on multichannel digital first customer experience since 2011 and development of skills acquisition and transformation programs for organizations from 3 to over 30,000 professionals.
McorpCX is independently recognized as a top customer experience services and solutions company, enabling and guiding leading organizations since 2002.
Touchpoint Mapping®, Touchpoint Metrics® and Loyalty Mapping® are registered trademarks of McorpCX, LLC