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Consistently delivering great experiences requires everyone to align on and ‘own the experience’. Here's how to get there...

In this value-packed session, learn how to align everyone in your organization—no matter their role—to a shared understanding of your customer-related goals, the part they play in achieving those goals, and how their behaviors and contributions fit into the bigger picture.

In this webinar, you’ll learn:

  • How (and why) leading organizations go beyond “training” to education and engagement.
  • The strategies you can use to unlock the value of customer centricity for you, your people, and your customers.
  • The most effective ways to change beliefs and behaviors to break down internal silos, and encourage outside-in thinking.

Learn how education and training can help your people embrace more customer-centric ways of doing business, and tips and tricks you can use to support their journey.

Complete the form at right to watch the Help your people become more customer-centric webinar on-demand!

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Our Presenters


Michael Hinshaw ,

Founder and President , McorpCX,

is a best-selling author on digital transformation and customer experience, and has on over a dozen “Global CX Thought Leaders” lists. He's also a Teaching Fellow at UC Berkeley’s Lester Center for Entrepreneurship and Innovation at The Haas School of Business.

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Diane Magers,

Advisory Director, McorpCX,

is founder and CXO of Experience Catalysts and Emeritus Chair of the CXPA (Customer Experience Professionals Association), she has led CX for major brands for over 25 years.


Suzi Earhart,

Practice Leader, Program & Change Management, McorpCX,

is a CX leader, she has led multiple large scale CX transformations, driven leadership and CX training, and is a Prosci® certified change management expert.

“We see a change in direction at Microsoft. And McorpCX helped us with that – they set up the framework, they set the vision of how to do it, they co-created with us, they trained us. We are now able to operate with a much more outside-in, customer-obsessed approach than we could two years ago.”

- Microsoft - Chief Experience Architect, Customer and Partner Experience