- Who We Serve
In this recorded webinar, Michael Hinshaw discusses, in this mobile-first, omni-channel, customer-driven world, why Journey Maps are a key tool that customer-centric companies use to better understand the experiences their customers have today – and to create innovative, differentiated experiences that drive competitive differentiation in the future.
For those interested in taking a deep dive into leveraging the full potential of Customer Journey Maps, this webinar will help you learn:
The presentation and recording of this Customer Journey Mapping webinar are available after completing the form.
“We see a change in direction at Microsoft. And McorpCX helped us with that – they set up the framework, they set the vision of how to do it, they co-created with us, they trained us. We are now able to operate with a much more outside-in, customer-obsessed approach than we could two years ago.”
- Microsoft - Chief Experience Architect, Customer and Partner Experience