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Connect the dots between CX work and business impact (and influence the folks who control the budgets) with tactics and strategies for measuring and proving a positive CX ROI.
Being able to measure and prove the ROI of customer experience work is a valuable skill in these tight budget times, and connecting the ROI of customer experience with business impact is vital to:
In this webinar, three key members of McorpCX’s leadership team will address:
How to effectively make the case for CX
“We see a change in direction at Microsoft. And McorpCX helped us with that – they set up the framework, they set the vision of how to do it, they co-created with us, they trained us. We are now able to operate with a much more outside-in, customer-obsessed approach than we could two years ago.”
- Microsoft - Chief Experience Architect, Customer and Partner Experience