As compelling as the business value of delivering better CX is, proving the ROI of customer experience investments remains a challenge.
In this webinar, we draw a direct line between CX investments and business impact, and give strategies for sharing this with those who control the budgets,addressing:
...both for making the case for CX, and for putting it into practice. You’ll learn what questions to ask, pitfalls to avoid, and actions to take.
Watch the Webinar and get a copy of the deck with a quick signup at right.
And don't hesitate to reach out with questions or comments. Contact Us or email Graham Clark.
Steve helps organizations understand and implement the experience management capabilities required to become more customer-centric. He bridges the gaps between innovative customer experiences and the skills, processes, technology, and information services required to enable them—ultimately driving top value for his clients.
McorpCX is independently recognized as a top customer experience services and solutions company, enabling and guiding leading organizations since 2002.
Touchpoint Mapping®, Touchpoint Metrics® and Loyalty Mapping® are registered trademarks of McorpCX, LLC
